After Hours Team Lead
Job Description
The After‑Hours Logistics Support Team Leader oversees evening and overnight logistics operations, provides real‑time problem resolution, supports drivers, customers and associates. The role is designed to ensure continuity when daytime leadership is offline.
This is an excellent opportunity to take your career to the next level.
Your Impact
- Ensure smooth execution of all evening and overnight logistics activities, including dispatch, routing, and issue escalation.
- Build and maintain strong relationships with your team members, customers and carrier partners.
- Troubleshoot delivery challenges, route changes, equipment issues, and customer‑impacting delays.
- Track pickup and delivery timelines, and exceptions to maintain operational continuity.
- Handle inbound calls, emails, and system alerts when daytime leadership is offline.
- Use judgment to resolve urgent issues, escalate when necessary, and maintain service commitments
- Log operational issues, resolutions, and handoff notes for the next shift.
- Provide direction, answer questions, and help maintain performance standards.
- Set the tone for reliability and consistency during off‑peak hours.
Essential Skills and Qualifications We Value
- 3-4 years of experience in logistics/transportation
- Drayage/port experience is a plus
- A go-getter who works well independently and as part of a team
- Ability to multi-task, prioritize, and problem-solve in the moment
- Effective communication and collaboration skills as a leader of a team
- A strong sense of personal accountability and a winning attitude
- The ability to prioritize and schedule workloads efficiently while accommodating team members, carriers and customers
- Bachelor’s degree preferred
Top Workplaces
Forrest Logistics is a 2025 Top Workplace! Four years running.
Why Forrest?
Competitive Salary
Earn a competitive salary with a comprehensive benefits package.
Impactful Role
Make your mark on a growing business and contribute to our success.
Advancement Opportunities
Enjoy internal advancement opportunities for high performers looking to grow their careers.
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